Device & Data Integration
HMI/SCADA Add-Ins
Industrial Data Ops
Flow Support & Maintenance
Flow's strength comes from it's ability to integrate many differing systems simultaneously. Part of our job is to keep that information flowing when there are OS updates, updates to other systems, etc. To achieve that, all Flow purchases include support & maintenance which enables us to keep that commitment to you.
Perpetual License purchases include 1 year of support & maintenance to help you achieve that goal. For perpetual licenses, support & maintenance can be renewed on an annual basis and can be co-termed with other product licenses you have purchased from Software Toolbox.
Subscription Licenses automatically include support for each year your subscription is active and after the first year can also be co-termed with other product licenses you have purchased from Software Toolbox.
How Support & Maintenance Pays
- Free updates to the latest version of Flow software
- Support for latest Windows Versions
- Support for latest OPC Specification Updates
- Support for data source and data consumer connectors
- Unlimited email support and up to 4 hours of phone support per month during our normal business hours.
- Priority response from support staff with development knowledge, with the goal of responses within 2 hours during our normal business hours.
- Technical support for licensing and installation issues
- Guidance in troubleshooting potential product issues and working to provide workarounds until product patches/updates can be made to resolve the issues
- Application troubleshooting advice
- Re-registration and/or transfer of your license to a new computer or re-installation due to hardware failure
- Priority access to paid professional services
What Our Clients Say
Drag, drop and select what you want! It has removed the need for specialist development and has delivered an agile solution.
- Stuart Yates, Supply Chain & Technical, Africa
You have built spreadsheet like capabilities into an automation software platform!
- Louis Steyn, Exxaro Engineering Manager
Not Covered by Support
We strive to keep our support and maintenance agreement renewal costs low in absolute US$ terms. To do that, there are things that are not included in the price of the agreements. Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.
- Developing your Flow application for you
- Support outside of our normal business hours.
- On-site support
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Can i get help if I am not on support?Assistance is available as paid professional services if you are not on support, or you can re-instate your support and maintenance agreement. In the event we are extraordinarily busy, support and maintenance agreement holders receive first priority for paid services. We recommend that you reinstate support, as that will give you priority access to paid professional services. Contact us to discuss your options.
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If I do not renew support or my subscription, will my software stop working?
The answer depends on the license type you purchased.
A perpetual product license will NOT stop Flow from working just because support is expired.
On a subscription license, if your renewal is not paid, and updated license code applied, the Flow engine will stop updating data. When you do apply your renewal code, Flow will "catch up" for any missed data retrieval and calculations, unless your raw data source no longer exist, which is outside our control.
However, if you are not on the most current version, we cannot guarantee that the product will work with newer Windows Versions, Windows Updates, if you are not on the most current version of the product.
Keeping an active support and maintenance agreement helps you ensure compatibility with operating systems, data sources, and data consumers. Additionally, active support and maintenance provides access to our support team if/when any issues require assistance. -
My support has expired, can i re-instate it?
Yes, you can re-instate your support and maintenance agreement or subscription for Flow.
Depending on the situation, re-instatement fees may apply.
Please contact us for a quotation on reinstatement for your specific licenses.
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Can i cancel my support and maintenance agreement?
Support & Maintenance Agreements on perpetual licenses are non-refundable. If you no longer wish to continue support and maintenance for your product license, simply choose not to renew at the end of your current term.
Similarly, subscription annual fees are non-refundable.
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Can I put all my Software Toolbox products on a common renewal date?Yes you can, and we encourage you to put all product licenses purchased from Software Toolbox onto a common agreement.
If you purchased your license(s) through one of our channel partners, please work with them to choose your co-term renewal date and they will contact us.
If you purchased your licenses directly from Software Toolbox, please contact us to obtain a quote. Be sure to include your requested co-term renewal date. -
Will I be notified before my support and maintenance or subscription agreement expires?Yes, we typically send out renewal reminder notifications around 60 days prior to the expiration of your current agreement whether it is a subscription or support & maintenance type.
Please ensure that we have a valid email address for the person(s) that handle support renewals for your licenses, so that they receive the notifications, and if the contacts change, please update us.
Get Started Now
The demo software is fully functioning for 30 days for up to 100 measures and 10 events. Systems built with trial software can be put into production by purchasing a Flow license.
Connect with Us
1-888-665-3678 (US + Canada toll free)
+1-704-849-2773 (Global)
support.softwaretoolbox.com
STAY CONNECTED
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+1-704-849-2773 (Global)
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support.softwaretoolbox.com
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