All new LGH File Inspector perpetual license purchases include 1 year of support & maintenance so that you can have access to the latest software, latest InTouch *.lgh file compatibility, and Windows operating system compatibility.
Support & Maintenance should be renewed on an annual basis for perpetual licenses (starting at $169.15/year) and can be co-termed with other product licenses you have purchased from Software Toolbox. Our team will contact the license owner we have contact information for 60-90 days before your support expires to arrange your renewal.
The 90-day subscription license option includes support & maintenance for the term of the subscription. Users have the option to upgrade their subscription license to a perpetual license if they do so before the 90 days expires.
We strive to keep our support and maintenance agreement renewal costs low in absolute US$ terms, currently at $169.15/year. To do that, there are things that are not included in the price of the agreements. Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.
If you choose to not keep support active for LGH File Inspector, in addition to not having the benefits above, any requests for transfer or re-activation of a license will require payment of a $175 fee. Further technical support needs are treated at professional services at our current hourly rate of $175/hour.
It costs less to renew your annual support than to pay the one-time or hourly support fees.
If your support has lapsed, the cost to reinstate support is approximately $500, so again it is less costly to remain on support, have access to the latest LGH File Inspector product updates for security, InTouch, Windows OS compatibility and features/functionality.
REQUEST REINSTATEMENT QUOTE
For perpetual licenses, the LGH File Inspector licensing will NOT stop the software from working just because support is expired.
For subscription licenses, the software will stop working at the end of your subscription period if not renewed or converted to a perpetual license.
However, if you are not on the most current product version, we cannot guarantee that LGH File Inspector will work with newer Windows Versions, Windows Updates, if you are not on the most current version of the product. If the software stops working because you are on an older version after something else in the system changes, you will need to reinstate support to upgrade to the latest LGH File Inspector version to receive assistance.