You want your application built with the OPC Data Client to successfully interoperate over time with OPC Servers that it connects to as those OPC servers and Windows operating systems are updated.
All new license purchases include 1 year of support & maintenance to help you achieve that goal. Support & Maintenance can be renewed on an annual basis and can be co-termed with other product licenses you have purchased from Software Toolbox.
We strive to keep our support and maintenance agreement renewal costs low in absolute US$ terms. To do that, there are things that are not included in the price of the agreements. Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.
Assistance is available as paid professional services if you are not on support, or you can re-instate your support and maintenance agreement. In the event we are extraordinarily busy, support and maintenance agreement holders receive first priority for paid services. We recommend that you reinstate support, as that will give you priority access to paid professional services. Contact us to discuss your options.
The product licensing will NOT stop the OPC Data Client from working just because support is expired.
However, if you are not on the most current version, we cannot guarantee that the product will work with newer Windows Versions, Windows Updates, newer .NET versions, or newer compilers if you are not on the most current version of the product.
Keeping an active support and maintenance agreement helps you ensure compatibility with operating systems and compilers.
Yes you can re-instate your support agreement. The cost is typically approximately 50% of a new license price.
Please contact us for a quotation on reinstatement for your specific licenses.
Yes you can, and we encourage you to put all product licenses purchased from Software Toolbox onto a common agreement.
If you purchased your license(s) through one of our channel partners, please work with them to choose your co-term renewal date and they will contact us.
If you purchased your licenses directly from Software Toolbox, please contact us to obtain a quote. Be sure to include your requested co-term renewal date.
Yes, we typically send out notifications around 60 days prior to the expiration of your current agreement.
Please ensure that we have a valid email address for the person(s) that handle support renewals for your licenses, so that they receive the notifications, and if the contacts change, please update us.