Application Reports gather diagnostic details for faster support

Easily collect files and information our support team needs to help you

The Application Report Utility installs with TOP Server and provides an easy-to-use method of generating pertinent information for both your TOP Server and overall PC system when troubleshooting problems with your TOP Server.  This includes your current TOP Server configuration file, event log, licensing information and other useful details.

Collects by default the most commonly requested information for support

The default option when you first launch the Application Report utility (Start -> Programs -> Software Toolbox -> Application Report) is the Basic option.

Use the Basic option to collect key information to send to our technical support engineers when opening a case. This is always recommended, as sending us this report when you initially contact us can save time since we typically request this when you have an issue.

For situations where one of the TOP Server components may have stopped unexpectedly (i.e. crashed) the "Basic + Crash" option can be useful by also providing any generated crash dumps.

For situations where you may be experiencing unexpected memory usage or other behavior with one of the TOP Server components, the "Basic + Hang" option can be useful by including process dump captures for the TOP Server runtime and configuration. 

There is also an Advanced option which provides the ability to select which logs, datastores and dumps to include.  It is recommended only use options other than "Basic" if directed to by technical support for additional specific information that it typically not necessary for the majority of support issues.