DataHub is used in many critical applications where operational uptime and security are a must. To insure you are running the most current, robust, performant, secure, standards & operating system compliant software, and to have access to our experts, it's important that you keep your software on an active support plan.
All new license purchases include 1 year of Support & Maintenance to help you achieve that goal. Support & Maintenance can be renewed on an annual basis and can be co-termed with other product licenses you have purchased from Software Toolbox.
We strive to keep our Support & Maintenance agreement renewal costs low in absolute US$ terms. To do that, there are things that are not included in the price of the agreements. Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.
We will contact your designated Support & Maintenance renewal contact 90 days in advance of the renewal date to provide a quotation. It is important you make sure we have accurate contact information.
REQUEST RENEWAL QUOTE
The product licensing will NOT stop DataHub from working just because support is expired.
However, if you are not on the most current version, we cannot guarantee that the product will work with newer Windows Versions, Windows Updates, if you are not on the most current version of the product.
Keeping an active support and maintenance agreement helps you ensure compatibility with operating systems, OPC and IoT standards and provide the most robust, secure product we are currently providing. Additionally, active support and maintenance provides access to our support team if/when any issues require assistance.
Yes, you can re-instate your support and maintenance agreement for DataHub. The cost is based on a new 12 month agreement plus a re-instatement fee that is a function of how long the support has been lapsed.
Please contact us for a quotation on reinstatement for your specific licenses.
This trial software is fully functioning and can be used to update licensed product provided you are on an active support & maintenance agreement. Once the DataHub is connected to an OPC Server, it will run for 1 hour at a time. Purchasing a license removes the limitation for licensed features.